baji lave Privacy Policy

1.1 Information Provided at Registration

When you create an account at baji lave, certain personal information is required. This includes:

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form)
• Documents required for identity verification

Age verification is a mandatory process. baji lave only allows individuals aged 21 or above to create an account and use the services.

1.2 Transaction and Financial Information

When you use bKash, Nagad, Rocket, or Upay for deposits and withdrawals, transaction details such as amount, time, and transaction ID are securely recorded in our system. We never store your mobile banking PIN or password.

1.3 Automatically Collected Information

Some information is collected automatically while you use the platform:

• Device type, operating system, and browser version
• IP address and session duration
• Page visit data and click activity
• Data obtained from cookies and similar tracking technologies

This information is primarily used to improve platform performance and ensure security.

baji lave uses your personal information only for the following purposes:

2.1 Account Management and Service Delivery

Your information is used to keep your account active, process transactions, award bonuses and rewards, and determine your VIP membership level.

2.2 Identity Verification and Fraud Prevention

Identity verification data is used to maintain account security and prevent unauthorised access. If suspicious activity is detected, we may take verification steps.

2.3 Customer Support

Our 24/7 live chat and email support team may view the information needed to resolve your issue. However, they will never ask for any financial password or PIN.

2.4 Communications and Notifications

Your mobile number and email are used to send important account notifications, security alerts, and relevant offers based on your preferences. You can opt out of marketing communications at any time.

2.5 Platform Improvement

User behaviour is analysed to improve the platform's design, game selection, and overall experience. This analysis is generally based on aggregated and anonymised data.

baji lave does not sell your personal information to any third party. However, in certain circumstances it may be necessary to share data with specific service providers:

3.1 Payment Processors

To complete transactions via bKash, Nagad, Rocket, and Upay, relevant transaction data is shared with the respective mobile financial service. These providers have their own privacy policies that apply to their platforms.

3.2 Technology and Security Service Providers

We work with various technology service providers for the secure operation of the platform. These providers may only use data for the designated purpose, and confidentiality agreements are in place with them.

3.3 Legal Obligations

It may be necessary to disclose information in accordance with a court order or legal requirement. In such circumstances, baji lave complies with applicable law.

3.4 Game Providers

When working with Pragmatic Play, PG Soft, JILI, Evolution, Spribe, and other game studios, the minimum information necessary for game operation may pass to their systems. However, this data is never used for third-party marketing.

baji lave uses cookies to keep the platform running smoothly and to personalise your experience.

4.1 Types of Cookies

• Essential Cookies: Required for login sessions and security features — these cannot be disabled.
• Functional Cookies: Help remember your language preference and other settings.
• Analytics Cookies: Measure platform usage and help us understand which sections are popular.
• Marketing Cookies: Used to show relevant content based on your interests.

4.2 Cookie Management

Non-essential cookies can be disabled from your browser settings. However, disabling some cookies may limit platform functionality. If you have further questions about cookies, please contact our support team.

baji lave follows industry-standard technologies and processes to protect your information.

However, no data transmission over the internet is entirely risk-free. Please use a strong password and do not share it with anyone to help keep your account secure.

baji lave retains your information only for as long as necessary.

• Data for active accounts is retained for the entire duration the account remains open.
• Even after an account is closed, transaction data may be kept for a defined period for legal and financial reasons.
• Security-related logs are retained for a limited period.
• Data that is no longer needed is securely deleted.

If you wish to close your account, please contact our support team. When a self-exclusion request is accepted as part of responsible gaming, the account is deactivated and the related data is handled through the appropriate process.

As a user of the baji lave platform, you have the following rights:

7.1 Right to Access Your Data

You may request to know what information we hold about you. Contact our support team and the information will be provided after a verification process.

7.2 Right to Correct Your Data

If your account contains incorrect information, you may request a correction. Some corrections may require identity verification.

7.3 Right to Opt Out of Marketing Communications

You may stop receiving promotional emails or messages at any time. However, it is not possible to stop important account-related notifications.

7.4 Right to Raise a Complaint

If you have any concerns about how your data is handled, please contact our support team directly in the first instance. Answers to common data protection questions are also available in our FAQ section.

baji lave strictly enforces the 21+ age limit. Our services are not intended for anyone under the age of 21, and we do not knowingly collect information from anyone below this age.

Age is verified at the time of registration. If it becomes known that an account belongs to a minor, that account will be closed immediately and the associated data will be deleted.

baji lave is committed to preventing minors from gambling. To learn more, please visit our About Us page, which contains detailed information about the platform's values and responsibilities.

baji lave may update this privacy policy from time to time. The content may be revised if the scope of services expands, if there are technical changes, or as required by law.

For significant changes, registered users will be notified by email or mobile message. Continued use of the platform after a revised policy takes effect will be taken as acceptance of the changes.

The current version of the policy will always be available on this page. Previous versions are archived and can be provided on request.

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We provide assistance in both Bangla and English.